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queue management

Call forwarding and entertaining customers whilst they wait.

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Managing queues for Cash desks is simple with a digital solution. But more than this, it provides an excellent opportunity to engage with your customers due to the positive correlation between dwell time and attention paid to screens.

Our queue management solutions were borne out of an initial project with our long-standing client, TK Maxx, who had a legacy call-forward system in place across their store network. Their original system provided, simple push-button audio notifications to the audience, but had no visual element to accompany the alert.

We created an integration with this existing Qmatic solution, which allowed the displays behind the counter to automatically show the appropriate call-forward message when a cashier triggered it. We have since gone on to create our own in-house call forward solutions, using both wired and wireless hardware, providing customers with the best price performance solutions on the market. 

UNIQUE DESIGN TILL CALL INDICATORS

Say hello to globe indicators - we’ve designed and created these rather special till call indicators as a prototype for one of our clients and we think they look great. In conjunction with our push button call forward system, these till call indicators provide an efficient way to keep queues running smoothly, making your customers less frazzled so they can get on with what matters most … finishing up their shopping.

 

Along with alerting customers to an available till at the press of a button, call indicators don’t have to be boring - add a bit of pizzazz to your POS.

 

 

 

 

 

Queue management solutions are a truly beneficial tool to help improve the way you manage and communicate with your customer queues.

FEATURES 

Let our talented Content Production team design show stopping visuals that ensure your displays are preforming to their best potential and look as good as everything else in your marketing portfolio. Our Managed Service saves you time, by allowing us to remotely manage your network and content scheduling. And with Pixel, all displays and their interdependent systems can be monitored 24/7 by our dedicated support desk team.

Now that's what we call a turnkey solution.

  • Direct customers to less busy queues or automated kiosks

  • Provide intelligent wayfinding - direct customers to the most efficient resource

  • Adapt promotional activity to reflect and capitalise on dwell times

  • Integrated or complete call forwarding 

  • Wired or wireless hardware option

  • Automatic queue sensing system 

  • Real-time information on dwell times

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Speak to one of our queue management experts today

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